COVID-19 Secure for Hospitality

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COVID-19 Secure for Hospitality

The pandemic has confronted the hospitality industry with an unprecedented challenge. Learn to abide by safety protocols in the hospitality industry amid COVID-19.

Endorsed by Highfield

COVID-19 Secure for Hospitality

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SKILLS YOU WILL GAIN

About this Course

This course prepares staff for a safe return to the hospitality sector by teaching them how to protect themselves and others from the spread of COVID-19.

This course covers the topics of COVID-19 Secure of Office course, as well as, information about working with customers, handling goods, handling money, maintaining social distancing at the points of sale, managing queues, providing table service, and delivering food.

This training is ideal for hospitality businesses that want to display their commitment to the health and wellbeing of their staff and customers. Employees can complete it before returning to work or once they are back. It will give your customers the peace of mind that you are creating the safest possible environment.

If you work in the retail sector, our COVID-19 Secure for Retail course is suitable for you

The Infection Prevention and Control course provides more information about infectious spread

Did you know: According to the Customer Sentient Tracker from KAM Media, 94% of people who have visited hospitality establishments since July 2020 feel confident enough in safety measures to return once they are able to do so.

  • Ideal for hospitality businesses

  • Learn at your own pace with 24/7 access

  • Complete the course in approximately 1 hour

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After successfully completing the course, you will receive an e-certificate that you can download onto your device.

Areas Covered

  • The Differences Between a Virus and Bacteria

    COVID-19 is a virus, and so behaves differently from bacteria. It’s important to understand these differences. This topic will teach you the different ways in which viruses and bacteria behave.

  • How Our Bodies Respond

    The defence system used by your body to fight disease is called an immune system. It has various ways of battling diseases caused by viruses. This topic will teach you how the immune system fights against disease, how immunity against a virus is developed and which sections of the population have a weaker immune system

  • What is Coronavirus?

    Coronaviruses are a large group of pathogenic viruses that cause several respiratory diseases. In this topic, you will learn the different types of diseases caused by the group of viruses collectively referred to as coronaviruses.

  • Origin

    Learn where COVID-19 originated and what was the source of the virus.

  • How Does it Spread?

    This topic will teach you how COVID-19 spreads from person to person, and what factors increase the risk of its spread.

  • Symptoms

    In this topic, you will learn the most common symptoms, the time it takes for these symptoms to appear, their severity, and the mortality rate for different age groups.

  • Treatment

    COVID -19 is a virus, and so cannot be treated with antibiotics. And because it is new, there is currently no vaccine. This topic will teach you what our best form of defence can be under these circumstances.

  • How Can I Protect Myself and Others?

    Learn simple tips for protecting yourself and others from the virus, including washing hands, cleaning and disinfecting points of contact, wearing face masks and gloves, and social distancing.

  • Stay Informed

    This topic will provide you with links to the most updated official advice on dealing with the coronavirus.

  • Alert Levels

    Localised restrictions may be in place as the virus gradually comes under control. Learn the different stages of outbreak and the corresponding measures that are put in place.

  • Social Distancing

    Learn how to social distance a group of people, and the precautions necessary if the recommended distance of two meters cannot be maintained.

  • Risk Assessment

    As part of returning to work, your employer will have conducted a COVID-19 risk assessment wherever an activity could cause illness or harm. This topic will teach you how to complete a risk assessment.

  • Business Travelling

    Some people will still need to travel to work, depending on your job role, this may be unavoidable. Learn the necessary precautions in case you need to continue commuting to your workplace.

  • Working with Colleagues

    Within your working environment, you must be mindful of personal space around others. In this topic, you will learn the safest ways to move around and interact with colleagues. You will also learn what changes in seating arrangement are required to ensure a safe distance between co-workers.

  • Meetings

    Meetings will be a challenging part of work under the current guidelines. The layout of many meeting rooms makes it difficult to remain two metres apart. Learn how to maintain social distance during physical meetings, as well as some good practices for conducting online meetings.

  • Common Areas and Breaks

    Learn how to control movement in common areas and during breaks to reduce risk of contamination.

  • The Point of Sale

    Learn how to safely distance people standing in a queue at a point of sale. Also, learn how to manage the inflow and outflow of customers inside your retail centre.

  • Dealing with Visitors

    It is critical that all visitors follow the rules within your workplace. Learn how to ensure this.

  • Deliveries

    The risk of the transfer of COVID-19 from packaging is very low. However, the risk of transmission between you and the driver is much higher. Learn how to minimise direct or indirect contact between yourself and the driver.

  • Accidents and Injuries

    During this time accidents, incidents and emergencies will still occur. Learn when there can be exceptions to social distancing rules and how to minimise risk of transmission when such exceptions do occur.

  • Table Service

    For seated table service, there are a number of recommendations to keep your customers and colleagues safe. Learn how to ensure effective distancing between customers and tables and how to make sure that customers have minimum contact with surfaces within the establishment. You will also learn how to reduce contact within staff and between staff members and customers.

  • Handling Money

    Learn the precautions necessary while taking payments and handling money.

  • Ventilation

    In an indoor environment, good ventilation is believed to effectively reduce the spread of disease. Learn how to balance this with the need to prevent the entry of pests in a food service environment.

  • Food Delivery

    The controls in your food safety management system, combined with additional cleaning and disinfection and social distancing will offer good protection against the transmission of coronavirus. In this topic, you will learn what else will be needed while delivering food to ensure minimum risk of contamination.

Back to Work Training for Hospitality
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FAQ's

Once you have accessed your course for the first time, you have 1 year to complete it.

Our e-learning is available to use on tablets, PCs, and laptops. All you need is a stable internet connection.

A learning management system or LMS is a software application for the administration, tracking, reporting, automation, and delivery of learning content. It is the system that learners will log into, to access their courses, and administrators will use to manage their learners.

The Tutorak LMS has been created with the needs of a business in mind; it reduces the time and effort required to administer training and features detailed reports on training progress. We have worked in partnership with many businesses and organisations and have gained a unique understanding of the challenges they face while delivering training to a workforce. This has allowed us to create a flexible system which can be modified according to the needs of your company.

When you purchase a course, you receive two emails, a payment receipt and login credentials to access the LMS. You can click on the link provided in the email to go to the login page and enter the provided details to log in to your account.

For the purchase of a single course license, you will be given details to access a learner account, where you can take your course directly. Any purchases above a single course license will automatically generate details for an administrator account for you to manage the learners that will be taking the course.