SKILLS YOU WILL GAIN
About this Course
If you work in a customer-centric role, your voice will give the first impression of your company to the customer. Hence, it is imperative to provide good customer service.
In this course, you will learn the basic principles of customer service which will allow you to deliver excellent service. It will enable you to understand and anticipate customer needs so you can retain customers while adding value to their experience.
When it comes to customer complaints, emotions can get out of hand. Learn how to handle complaints in a professional, understanding and empathetic way.
This course is ideal for anyone wanting to pursue a career in customer services or already working in the industry wanting to enhance their communication skills. Customer Service Level 2 can be used as part of a training for a level 2 Customer Service qualification or as a stand-alone course for employees and supervisors. It can also be used as part of induction training for new employee
Did you know: 70% of the consumers said they would be willing to spend more with the companies who gave them a positive customer experience.
After successfully completing the course you will receive an e-certificate that you can download onto your device.