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Leave no room for misunderstanding; be the one who bridges gaps between individuals and within groups. With this online course learn the fundamentals of effective communication skills and enhance your productivity.

Endorsed by Highfield



About this Course

This Communication course will teach you about the different types of communication and strategies that can be used to communicate with customers, colleagues, and senior-level stakeholders effectively. It will help you understand the importance of good communication in the workplace, identify and overcome barriers, and learn the potential consequences of ineffective communication.

Communication is the foundation of any business. Good communication can resolve conflict between colleagues and improve team work. It also helps to create better relationships with customers. Businesses will always benefit from employees who can communicate well with the clients or customers, as well as within the organisation.

This course is ideal for all levels of employees within a business and can be offered as part of the induction process for new employees.

We also offer Level 2 Customer Service course

Did you know: People remember 10% of what they read, 20% of what they hear, 30% of what they see, 50% of what they see and hear, 80% of what they say and 90% of what they say and do.

  • A cornerstone of any successful organisation is to ensure your team can communicate effectively with internal and external stakeholders

  • Suitable for all employees & managers

  • Perfect as part of an employee induction plan


After successfully completing the course you will receive an e-certificate that you can download onto your device.

Areas Covered

  • What is Communication?

    Learn what is meant by the term ‘communication’, the requirements of effective communication and the reasons why sometimes communication isn’t effective.

  • Communication Context

    Learn different contexts for communication and the suitable method of communication for each of these contexts.

  • Communicating Using Words

    Learn about communication using spoken and written words.

  • Tone of Voice

    Learn how your tone of voice can affect a person’s interpretation of what you are saying and therefore the message that is received.

  • Question Styles

    Learn how the style of question that you choose can make a big difference to the information that you get back.

  • Non-Verbal Communication

    Learn the importance and types of non-verbal communication.

  • Body Language

    Learn what a person’s body language is saying as it can give you clues about how they are feeling and what they are thinking.

  • Barriers to Communication

    Learn the factors that are barriers to effective communication, including language, environmental factors, physical impairment, cultural differences and the emotional state.

  • Inclusive Communication

    Learn how communicating in ways that everybody can understand helps to prevent exclusion and discrimination against people with communication support needs.

  • Active Listening

    Learn about active listening techniques to confirm that messages are being effectively transferred.

  • NATO Phonetic Alphabet

    Learn the NATO phonetic alphabet and how it can help to remove any confusion over spellings when dealing with barriers such as a poor line or signal, or simply to clarify the spellings of important details.

  • Challenging Situations

    Explore the types of characteristics that may make it challenging to deal with another person and the ways to adapt your approach.

  • Effective Communication in the Workplace

    Learn how to effectively communicate face-to-face, in writing and over the telephone.

  • Ineffective Communication

    Learn about the negative impact of ineffective communication in the workplace.

Communication Course
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Once you have accessed your course for the first time, you have 1 year to complete it.

Our e-learning is available to use on tablets, PCs, and laptops. All you need is a stable internet connection.

A learning management system or LMS is a software application for the administration, tracking, reporting, automation, and delivery of learning content. It is the system that learners will log into, to access their courses, and administrators will use to manage their learners.

The Tutorak LMS has been created with the needs of a business in mind; it reduces the time and effort required to administer training and features detailed reports on training progress. We have worked in partnership with many businesses and organisations and have gained a unique understanding of the challenges they face while delivering training to a workforce. This has allowed us to create a flexible system which can be modified according to the needs of your company.

When you purchase a course, you receive two emails, a payment receipt and login credentials to access the LMS. You can click on the link provided in the email to go to the login page and enter the provided details to log in to your account.

For the purchase of a single course license, you will be given details to access a learner account, where you can take your course directly. Any purchases above a single course license will automatically generate details for an administrator account for you to manage the learners that will be taking the course.