SKILLS YOU WILL GAIN
About this Course
This course provides the most effective scenario-based techniques and strategies for handling and resolving workplace conflict across a wide range of sectors. You will learn the different types of conflict, how to handle them and prevent the situation from escalating. By the end of this course, you will be able to carry out conflict risk assessments, handle confrontations, and develop coping strategies. It also provides awareness of the potential damage conflicts can cause.
Conflict can occur in any workplace. When handled poorly, it can cause frustration and harm interpersonal relations. Knowing how to diffuse conflict situations reduces the risk of abusive behaviour in the workplace and helps create a more productive workforce.
This course is suitable for all industry sectors and is ideal for all levels of employees within a business. It is particularly beneficial for those working in a customer-facing role. It can be used as part of the induction process for new employees to effectively integrate them into the workplace.
Did you know: Conflict often acts as a catalyst for needed change and can provide an impetus for creative initiatives and solutions.
After successfully completing the course you will receive an e-certificate that you can download onto your device.